Privacy Policy
Last updated: September 2026
Social Care Answers provides independent adult social care advice in England. This notice explains how we use personal information when you visit our website, make an enquiry or use our services.
Who is responsible for your information?
Social Care Answers is responsible for personal information processed through this website and in connection with our services. You can contact us about privacy or data protection at enquiries@socialcareanswers.co.uk.
Information we may collect
At initial enquiry stage, we ask for your name, email address, the county where the cared-for person lives and a brief description of the issue. If you later decide to use a paid service, we may need further information relevant to the advice requested, including documents you choose to provide and payment or invoicing information.
Because adult social care issues can involve health, disability, safeguarding and other sensitive matters, information you later provide may include special category personal data. We ask you not to provide detailed medical records or highly sensitive information in the initial web enquiry.
Why we use your information
We use personal information to respond to enquiries, assess whether we can offer a service, check for potential conflicts, provide agreed advice or case-review services, manage appointments and payments, keep appropriate business records, respond to complaints and comply with legal or regulatory obligations.
Our lawful bases
Depending on the circumstances, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate interest in operating and protecting our business. Where special category data is necessary, we will only process it where an additional lawful condition under UK data protection law applies.
Who we share information with
We do not sell personal information. We may use trusted service providers for website hosting, email, communications, secure document handling, payment processing or professional administration. We may also disclose information where required by law or where necessary to protect someone from serious harm.
Website hosting and forms
This website is hosted using Netlify. When you submit the enquiry form, the information is transmitted through the website hosting infrastructure so that we can receive and respond to it. Please avoid sending unnecessary sensitive information through the initial form.
How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, dealing with complaints and meeting legal, insurance, tax or professional record-keeping requirements. Unsuccessful or withdrawn initial enquiries will normally be deleted or anonymised when they are no longer needed.
Security
We take reasonable organisational and technical measures to protect personal information. No internet transmission can be guaranteed completely secure, so please follow our instructions about how to provide sensitive documents if your enquiry progresses.
Your rights
Under UK data protection law, you may have rights including access to your personal information, correction, erasure, restriction, objection and data portability. Some rights depend on the circumstances and may be subject to legal exceptions.
You can raise a privacy concern with us at enquiries@socialcareanswers.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Cookies
We do not currently use advertising or behavioural-tracking cookies on this website. The hosting platform may use strictly necessary technical functions required to deliver and protect the site. If we introduce analytics, advertising or other non-essential cookies in future, we will update this notice and obtain consent where required.
Changes to this notice
We may update this Privacy Policy as our services or legal requirements change. The current version will always be published on this page.