NHS Continuing Healthcare help · England
NHS Continuing Healthcare (CHC) Help & Advice
Independent professional guidance to help you understand CHC assessments, evidence, eligibility decisions and your options.
NHS Continuing Healthcare can be difficult to understand, particularly when you are trying to navigate assessments, eligibility decisions and discussions about a person's care and funding.
If you are unsure whether NHS Continuing Healthcare should be considered, are currently going through the CHC process, or are concerned about a decision that has been made, Social Care Answers can help you understand what is happening and what your options may be.
Make a Free Initial EnquiryNo obligation. Your initial enquiry is free.
Are you struggling with NHS Continuing Healthcare?
You may be looking for help because:
- you think you or a relative may be entitled to NHS Continuing Healthcare funding
- a CHC Checklist or full assessment has been suggested and you do not know what to expect
- you are unsure whether someone's needs should be considered primarily health needs
- you are concerned that important needs have not been properly considered
- you have an upcoming CHC assessment and want to understand what evidence may be important
- you are unsure what good supporting evidence looks like or how it should be gathered
- a CHC assessment has taken place but you do not understand the outcome
- NHS Continuing Healthcare funding has been refused or withdrawn
- you are trying to understand the difference between NHS funding, local authority funding and paying for care yourself.
You do not need to understand the CHC system before contacting us.
Tell us what is happening and we can help you identify the next step.
Make a Free Initial EnquiryHow Social Care Answers can help
NHS Continuing Healthcare decisions can involve detailed consideration of a person's health and care needs.
It can be difficult for families to know whether the process has been followed appropriately, whether the available information accurately reflects the person's needs, and what questions they should be asking.
Social Care Answers provides independent professional guidance to help you make sense of the situation.
Understand
Understand the CHC process, terminology and what stage you have reached.
Prepare
Understand what information may be relevant, what good supporting evidence can look like, and how appropriate evidence can be identified and gathered before an assessment or decision is made.
Review
Look at your circumstances, available evidence and relevant documentation from an independent professional perspective, helping you identify areas that may need further consideration.
Plan
Understand the options available to you and identify practical next steps.
Our role is not to promise a particular funding outcome. It is to help you understand the process, prepare effectively and make informed decisions about what to do next.
Preparing evidence for a CHC assessment
Good preparation can be important. Care needs are not always fully reflected in a single assessment, care plan or professional record, and families can find it difficult to know which information is relevant or how different pieces of evidence may help demonstrate the overall picture.
We can help you understand what evidence may be important in your individual circumstances, what good supporting evidence can look like, and where that evidence may be available.
This may include helping you think about whether the information available properly reflects the nature, intensity, complexity and unpredictability of the person's needs, and whether there are gaps that may need further consideration before an assessment or decision.
The aim is not to overwhelm you with paperwork. It is to help you approach the process with a clearer understanding of what information may matter and why.
Make a Free Initial EnquiryIf you have an upcoming CHC assessment or are unsure whether you have the right evidence, tell us briefly what is happening.
Already received a CHC decision?
If NHS Continuing Healthcare has been refused, withdrawn or you are concerned about how a decision was reached, it can be difficult to know whether you should challenge it.
Before deciding what to do, it can be helpful to understand what the decision actually means, how the person's needs have been considered, whether important evidence appears to have been overlooked, and what options may be available following the decision.
We can provide an independent professional perspective and help you understand your possible next steps.
Make a Free Initial EnquiryPaying for care yourself?
If you or your relative is paying for care, it can be particularly important to understand whether NHS Continuing Healthcare may be relevant.
The boundary between NHS-funded care, local authority support and self-funded care can be confusing.
Social Care Answers can help you understand the different systems and consider what questions may need to be explored in your individual circumstances.
Speak to an experienced registered social worker
Sometimes you do not need another website explaining NHS Continuing Healthcare in general terms.
You need someone with professional experience to look at your situation, help you understand the evidence and explain your options clearly.
Social Care Answers provides independent professional adult social care advice from experienced registered social workers with knowledge of complex care, care funding and NHS Continuing Healthcare processes.
Online Consultation
£125
Up to 60 minutes of independent professional adult social care advice and guidance online.
Use the time to discuss your circumstances, ask questions and get a clearer understanding of the CHC process, evidence, your options and practical next steps.
Not sure whether we can help?
You do not need to work that out yourself.
Our Free Initial Enquiry allows you to briefly explain your circumstances. We can then consider whether Social Care Answers is the right service for the issue you are dealing with.
There is no obligation to purchase a service following your enquiry.
Make a Free Initial EnquiryPlease do not send medical records or highly sensitive personal information with your initial enquiry.
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Find out more about Social Care Answers and our independent adult social care advice service.
Free Initial Enquiry
Tell us briefly what you need help with and find out whether we may be able to assist.
About our advice
Social Care Answers provides independent professional social care advice and guidance in England. We do not provide legal advice or representation, replace statutory services, or guarantee a particular outcome. Social Care Answers is not an emergency service. If someone is in immediate danger, contact the emergency services.